Privacy Policy

This Privacy Policy explains how PT. Digitalinstincts Teknologi (“Digitalinstincts Teknologi”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you use our digital products and services under the Traxia platform family, including its sub-products, websites, and mobile applications (collectively, the “Services”).

1. Information We Collect

• Personal Identification: name, email, phone number, job title, company name.
• Device Data: location, engine status, GPS data, telematics, sensor data.
• Usage Data: app interaction, diagnostic logs, feedback, preferences.

2. How We Use Your Information

• Deliver core services including fleet tracking, reporting, and analytics.
• Enable communication and notifications (email, in-app alerts, WhatsApp).
• Provide technical support and operational assistance.
• Analyze usage trends to improve our offerings.
• Comply with applicable legal and regulatory requirements.

3. Data Sharing & Disclosure

We do not sell personal information. We may share limited data with trusted third parties for processing or storage under strict contractual agreements. We may also disclose information when required to comply with the law or protect our rights.

4. Data Security

We implement strong technical and organizational measures to protect your data, including encrypted transmission, access control, and data redundancy on secure cloud infrastructure.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights & Access

You may request access, correction, or deletion of your data by contacting our corporate office. We will respond to verified requests within a reasonable timeframe.

7. Contact Us

For inquiries, requests, or concerns regarding your privacy or data handling, please contact:
Corporate Legal Officer
PT. Digitalinstincts Teknologi
Jl. Agung Sedayu City Jl. Boulevard Utara No.17 Blok A, Cakung Barat. Kecamatan Cakung, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13920
Email: corporate@dit.co.id

8. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Updated versions will be posted on our website and will be effective as of the stated "Last Updated" date.

Last updated: August 2025