Grab Unveils ‘Safer Everyday Tech Roadmap’

Grab Unveils ‘Safer Everyday Tech Roadmap’

Grab, the leading Online-to-Offline (O2O) mobile platform in Southeast Asia, today unveiled its ‘Safer Everyday Tech Roadmap’, comprising product enhancements that aim to raise transport safety standards for the industry.

This includes measures specifically aimed at changing user safety habits – such as in-car safely cameras in partnership with JVC Kenwood & PT. Digitalinstincts Teknologi – and telematics report for the drivers  to learn their driving patterns and identify how to drive more safely, reduce the chance of incidents and to drive long term road behavior change and reduce the chance of incidents. Done as part of its ‘Safer Everyday Tech Roadmap’, Grab will double its regional investments in safety measures by end of 2019.

The product enhancements in the Roadmap are guided by four safety principles:

  1. Know who you ride with:  More transparency and peace of mind for everyone through authentication for both passengers and drivers, as well as more rigorous driver background checks that include criminal records and inspections on dormant driver accounts.
  2. Get help when you need it: The Share My Ride and Emergency SOS features currently available on the passenger app will be extended to drivers where they can share their live location with loved ones.
  3. Build new and safer habits: Grab’s analytical tools allow the app to help drivers understand how they drive and where they can improve. Drivers also regularly receive telematics reports on their driving patterns like speeding, acceleration, and braking, and more parameters will be added over time. Since the rollout of telematics, there has been a 50% reduction in speeding incidents and 20% reduction in hard braking and sudden acceleration, which are potential causes of road accidents. Grab Indonesia also rolled out number masking to Jakarta driver-partners and passengers on November 1. Without access to their driver’s or passenger’s numbers, number masking has dramatically reduced cases of phone harassment by 70% in the four weeks following its pilot launch. We are also testing in-car safety cameras in GrabCars in partnership with JVCKENWOOD to dissuade inappropriate behaviour or aggressive driving and plan to equip more than 3000 GrabCars with such device by early 2019.
  4. Protected at every touchpoint: Safety on the Grab platform is comprehensive, with secure transaction mechanism, data protection, and robust app fraud detection that has seen Grab’s fraud rate fall to under 1% in the second half of this year.

Safety Features


Information about Safer Everyday Tech Roadmap can be accessed here: